Overview
Conversight AI converts Hindi and Hinglish conversations into accurate transcripts and uses LLMs to uncover intent, sentiment, and behavioral insights.
It automatically scores agent performance, tracks custom KPIs, and integrates seamlessly with CRM and QA systems.
With real-time dashboards, scalable architecture, and ISO-certified security, it empowers businesses to boost revenue, cut costs, and improve customer experience.
Key Features of Conversight AI
- Accurate Transcription: Converts spoken Hindi and Hinglish conversations into precise, speaker-separated text transcripts.
- LLM-Powered Insight Extraction: Utilizes advanced Large Language Models (LLMs) to deeply analyse conversations for customer intent, emotion, sentiment, and behaviour.
- Agent Performance Scoring: Automatically evaluates agent performance based on tone, empathy, professionalism, and adherence to scripts.
- Custom Output Parameters: Delivers tailored insights—such as scores, features, and probabilities—based on client-defined KPIs and business goals.
- Plug-and-Play SaaS Integration: Easily integrates with existing CRM, QA, and analytics systems through robust APIs for seamless deployment.
- Real-Time Analytics Dashboard: Provides a centralized dashboard to view key insights, trends, and performance metrics in real-time.
- Custom Intent & Signal Detection: Allows businesses to define and track their own unique conversation signals, keywords, and customer intents.
- Secure and Compliant: ISO 27002 certified, ensuring all data is handled with the highest standards of security and confidentiality.
- Scalable Architecture: Built to handle high volumes of conversations, scaling effortlessly with business growth.
How It Works
- Data Ingestion: The system ingests audio recordings from customer-agent conversations.
- Speech-to-Text: A powerful 1.5B parameter AI engine transcribes the audio into accurate, speaker-separated text.
- LLM Analysis: Transcripts are processed by a Large Language Model (LLM) to extract deep insights on intent, sentiment, and behaviour.
- Custom Processing: Insights are structured into customized parameters (scores, features, probabilities) as defined by the client.
- Integration & Delivery: Analysed data and insights are delivered via API to your existing systems (CRM, QA tools) or a dedicated dashboard.
- Actionable Intelligence: Teams receive actionable insights to improve decision-making, agent training, and customer experience.
Benefits of Conversight AI
- Increased Revenue: Identify critical buying signals and intent cues hidden in conversations to improve follow-ups and close more deals.
- Unified Customer Understanding: Automatically decode each customer’s intent, needs, and pain points, creating a 360-degree view from every interaction.
- Reduced Operational Costs: Automate the manual effort of analysing calls, freeing up agent time and reducing resource-heavy analysis.
- Improved Data Accuracy: Eliminate human error from manual note-taking and tagging, ensuring critical insights are captured accurately.
- Optimized Workforce Management: Gain visibility into call complexity to intelligently deploy skilled agents to the right customers.
- Tailored Business Solutions: Move beyond one-size-fits-all with customizable, domain-specific analysis that aligns with your unique goals.
Frequently Asked Questions
Conversight AI specializes in accurately transcribing and analysing Hindi and Hinglish conversations.
The platform uses advanced Large Language Models (LLMs) to contextually analyse conversation transcripts, identifying key phrases, sentiment, and patterns that indicate customer intent.
Yes. A core feature of Conversight AI is its ability to be customized to your specific business needs, allowing you to define unique KPIs, intents, and scoring parameters.
The AI evaluates agents based on a combination of factors including tone of voice, use of empathetic language, script adherence, and effectiveness in addressing customer needs.
Yes. Conversight AI is ISO 27002 certified, ensuring that all data is processed and stored with the highest security standards and compliance.
Thanks to its plug-and-play API architecture, Conversight AI can be integrated with your existing call recording systems and CRMs seamlessly, often within a few weeks.
You will receive insights such as customer sentiment scores, identified buying signals, agent performance reports, common customer pain points, and custom metrics you define.
Yes. Conversight AI is designed for easy integration with popular CRM and Quality Assurance (QA) platforms through its robust APIs.
The platform is scalable and can be tailored to businesses of various sizes. Please contact us to discuss your specific volume and requirements.
The speech-to-text model is specifically trained on diverse datasets of Indian accents and dialects to ensure high accuracy in transcription.