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GENERAL POLICIES

"HUEY TECH PRIVATE LIMITED" commonly known as "HUEY TECH"

This "HUEY TECH" is committed to protecting the privacy and security of its client’s information. This privacy policy outlines how we collect, use, disclose and protect personal information. The privacy policy of the company is framed in accordance with the Information Technology Act 2000 read with applicable rules and other statutes.

APPLICABILITY

This policy is applicable to all its client's, website visitors, third parties including users of our technical services and business partners.

DATA PROTECTION

This policy is dedicated to safeguarding the confidentiality of the information, integrity and availability of the customer data. This data protection policy outlines our comprehensive approach to data protection and all the measures we have implemented to ensure the security of such information.
Data means all kinds of information shared by client with us inclusive but not limited to Public, Non-Public, Confidential, Sensitive and critical data.

CONFIDENTIALITY

For the purpose of this policy "confidential Information" means all non-public information written or oral, relating to the business, operations, services, customers or affairs and inclusive of all such other information expressly marked as "confidential" or "proprietary" or any other deemed so.
However, in no case the confidential information is limited to the above mentioned categories and shall be applied as "Mutatis Muntandis".

Confidentiality of all kinds of information shared with us is the prime responsibility of the platform and other ancillary entities. Protection of the confidential information from the unauthorized access, disclosures and use of the confidential information will solely be for the purpose of performing our duties. No information shall be disclosed with any non-native except in the following cases:

  • To regulatory authorities, as required by law.
  • To auditors or other professionals subject to the confidentiality agreements.
  • In connection with the legal proceedings, but only with the prior consent.
COLLECTION AND USAGE OF INFORMATION

The data shared with us by our client will only be used only for the purpose of providing effective and efficient services to the clients.
However, data might be disclosed to the Third-party service providers, to our associates or business partners but only with the consent of the client. Data might be disclosed to any regulatory authority only if required under any statutes.

DATA RETENTION

Data shared with us will be retained or preserved only as long as it is necessary for the delivering the required or necessary services and solely for the legitimate business purposes. However, data may be retained for longer period, if mandated by applicable law, in accordance with any duration prescribed therein.

CERTIFICATIONS
ISO 270002

ISO 270002 is an international standard for information security, published by ISO and IEC. It provides guidelines and best practices for implementing information security controls. It emphasizes on the various aspects such as Risk Management, Asset classification, Access control and other matters. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned.

We comply with these standards, adopt them and implement them in our operations and policies which level up the trust and authenticity of our platform.

  • " HUEY TECH" through this platform offers and provide technical services to its clients. Certain features of the platform requires access, including but not limited to data retrieval or accessing to certain data sets shall require the fees to be paid by you.
  • The pricing policy outlines the fees and charges associated with the technical services as its core services and other ancillary services. The details regarding the same shall be provide to you separately. By using our technical services you acknowledge that you have read, understood and accepted this pricing policy.
  • In case you choose to avail all or any of the services, the applicable fees paid by you will be as per the agreement that you have entered into. All fees and taxes payable will be in conformity with the statutes prevailing for the time being in force and will only be payable in INR only.
  • Right to modify or update this pricing policy at any time are reserved. Changes will be effective immediately upon publication of the same on our platform.
  • The force majeure events are the unforseen events beyond the control and which may impact the ability to provide the technical services. This force majeure policy outlines the circumstances under which the platform, its ancilliary associates or third party shall not be liable for delays or failures in the performance of the activities or in providing the services to you.
  • This policy applies to all the technical services provided by this platform wherever and wherein, subject to third party, any of its associates or the main platform itself subject to the agreement entered therein.
  • This policy may be amended or updated at any time. This policy shall be governed by and construed in accordance with the laws of the land.
  • This platform, is committed to providing efficient and customer centric technical services. The grievance redressal policy outlines the procedures for addressing clients complaints and grievances and shall be applicable to all its users.
  • This grievance redressal policy may be amended or updated at any time. This policy shall be governed by and construed in accordance with the laws of the land.
  • If a customer has a grievance, the following Grievance Redressal Mechanism shall apply:

    Level 1: The customer must lodge a complaint by initiating service request / ticket through our website. The working hours are 10:00 am to 6:00 pm, Monday to sunday.

    Level 2: If the complaint remains pending at Level 1 for a period of more than 7 working days, or if the customer is not satisfied with the outcome of Level 1 resolution, the customer can mail on: __________

    Level 3: If the complaint remains pending at Level 2 for a period of more than 7 working days, or if the customer is not satisfied with the outcome of Level 2 resolution, the customer can contact the following official of " Huey Tech": _________

LIABILITY
  • The limited liability policy outlines the scope of our liability and limitations. This policy applies to all users of this platform. You expressly agree to use this platform at your own risk. All activities performed by you on this platform or by us at our end is done or proceeded only after obtaining your prior authorization. As you accept all the terms and conditions prior using this platform and also agree to our privacy policy and accordingly, deemed to have the knowledge about the working of the platform.
  • In no case the platform itself or any of its affiliates, Directors, employees or any other officers of the organization shall be held responsible or liable for any kind of direct, indirect, consequential, incidental, special or punitive damage loss arising from the use or inability to use the platform properly or whether arising out of any contracts, negligence, tort, warranty or by any other reason.
INDEMNITY
  • This policy shall be applicable on all users of the website. You shall indemnify the HUEY TECH, its entities and other respective officers from any claim or demand or an attorney's fees, made by any third party or penalty imposed due to or arising out of your breach or your violation of any law, rules and regulations or infringement of the rights of the third party.
  • This liability policy shall be governed by and construed in accordance with the laws of the land. By using the platform, users acknowledge acceptance of this policy.

This platform is committed to maintain the highest standards of integrity, transparency, and fairness in its business dealings. The Fair Practice Code outlines our principles and guidelines for providing the TSPs (Technical Service Providers).

This FCP applies to all the users and stakeholders of the platform interacting with website and availing all or any or the services.

OBJECTIVES

The objectives of this code is to adopt the best practices and provided effective and efficient services to all its clients in order to facilitate a continuously growing base of satisfied customers to set the benchmark for providing the best services.

ETHICAL PRACTICES
  • Clear and timely information about our services, terms and conditions will be provided to our clients.
  • Treating our all our clients fairly and unbiasedly.
  • Representing our services truthfully and accurately.
  • We adhere to ethical standards and maintain confidentiality.
  • Regularly reviewing practices to enhance service quality and ethical standards.
  • Being open to customer feedback and making necessary adjustments.
  • Adhering to all applicable laws and regulations governing financial services.
CUSTOMER RELEATED AND GRIEVANCE REDRESSAL

Effective measures for the protection of the data has been taken and assured that in any case, no data is disclosed, solicit, alter, or misused by any non-native.

In case of any grievance, proper measures and steps are taken for the redressal of the same. The client may refer to the grievance redressal policy for better understanding.

COMMITMENTS
  • "Huey Tech" undertakes to abide by all applicable laws, regulations and guidelines passed / issued by the government and regulatory bodies (Reserve Bank of India, SEBI etc.)
  • "Huey Tech" commits itself to full customer satisfaction through efficient, professional and courteous services.
  • "Huey Tech" shall consistently strive to meet with and improve upon the internally set benchmarks and practices and be ahead of the standards prevalent in the industry.
  • "Huey Tech" undertakes not discriminate customers on grounds of religion, caste, gender, language, sexual orientation or physical disability.
  • "Huey Tech" will provide clear and full information about its products and services to its customers / prospective customers and will not resort to any misleading or potentially misguiding advertisement or publicity.
  • "Huey Tech" will communicate in the local language or English at the request of the customer.
  • "Huey Tech" undertakes not to take advantage of any unintentional or clerical error made by the customer while transacting business.
  • "Huey Tech" is committed to put in place a system for promptly addressing complaints and suggestions of the customers supplemented with a structured Grievance Redressal Mechanism having an escalation matrix.
  • "Huey Tech" shall display the Code on its website and mobile apps; and, also make available to the Customer, on request, a copy thereof.
  • Personal information of the customer will not be shared with unauthorized persons or agencies or third parties by "Huey Tech". However, "Huey Tech" will be bound to honour and comply with legal or regulatory requirements, if any, in this matter obligating it to part with such information even without notice to the customer.
MARKETING & PROMOTION

"Huey Tech" shall not deliberately promote a product with any ulterior / selfish motives or contrary to the customer requirements or expectations as disclosed by the customer. "Huey Tech" will ensure that its personnel engaged in marketing and operations are suitably trained and instructed so as to preclude selling of its products by misrepresentation to the customer / prospective customer.

The rates of interest will be based on variables such as cost of funds, risk premium, loan scheme, profit margin etc. and shall also, by and large, be in tune with industry practices and benchmarks.

This policy outlines the expected behaviors and responsibilities of employees, ensuring a professional and ethical work environment. By adhering to this Code of Conduct, employees contribute to a positive work environment and uphold the reputation and trustworthy and ethical financial service provider.

PURPOSE: By adhering to this Code of Conduct, employees contribute to a positive work environment and uphold the reputation as a trustworthy and ethical financial service provider.

APPLICABILITY: This policy applies to our all employees, contactors and representatives of the organization.

CORE VALUES: Treating all individuals with dignity and courtesy. We will continuously strive for excellence and highest standards in the service delivery.

PROFESSIONAL BEHAVIOUR: The employees are expected to conduct themselves in a professional manner at all times and maintain the reputation of the organizations.

COMPLAINCE WITH LAWS AND REGULATIONS: The operations of the organization will be in conformity with all applicable laws, regulations and industry standards governing financial services and technology and propmt reporting of any violations or suspected violations of laws or regulations.

CONFLICT OF INTEREST: Our prime and foremost approach is to provide excellent services to our clients and to avoid any such situations where personal interests conflict with interests of the organization or any of its clients.

REPORTING MISCONDUCT: Encouraging employees to report any unethical behavior or violations of this policy by providing channels for anonymous reporting if necessary, ensuring protection against retaliation.

DISCIPLINARY ACTIONS: In case of any violation in any manner will result in disciplinary action, up to and including, temporary suspension or even termination of employment.

Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website similar to other lending websites / apps and online marketplace websites / apps. Use of this information helps Us identify You in order to make our Website more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website.

If you choose to make a purchase through the Platform, we collect information about your buying behaviour. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we collect such information into a file specific to you.